Elijah A. Chancey

 

Systems Administrator with a ten year history of designing, deploying and supporting business-critical computing infrastructure. Delivering cost effective expertise on a part-time consulting basis to startups.

Strengths & Areas of Expertise

• Systems Engineering / Administration	• Vendor / Client Relationship Management
• Knowledgebase Authoring	• Startup & Corporate Experience
• Virtualization, VCP	• Linux, Windows, BSD
• Networking: Switches, Routers, Firewalls	• Wireless: Point-Point, Building Wide
• Servers: SMB & Enterprise Class	• Storage: Fiber Channel, iSCSI, Local

Summarized Achievements

·      Co-founded an ISP, NetlinkIP Communications. Built network, server, helpdesk, datacenter infrastructure to support ~1200 business and residential clientele. Trained helpdesk staff. Acquired two radio towers and deployed wireless internet services to all of Glynn County, Georgia. Grew company to $375k revenue within first three years.

·      Managed the entire IT infrastructure of a software development company, including QA, development and business environments. CounterStorm was a Manhattan based network security startup that serviced internal security needs at Fortune 1000 companies and government agencies.

·      Currently provide Tier 2 support to Enterprise, Government and SMB clients of VMware in designing, deploying, and troubleshooting virtual infrastructure at all layers: server hardware, network, storage, ESX/Virtual Center, operating systems, applications. Consistently within the top 10% of technical support engineers as measured by case closure metrics.

 

VMware, Broomfield, Colorado (10/2007 – Present), Enterprise Networking Technical Support Engineer

• VMware Certified Professional (VCP) 3.0
• Provide expert support for the VMware Virtual Infrastructure suite of products: ESX (2.5, 3.0, 3.5), Virtual Center (2.0, 2.5), Virtual Consolidated Backup, Converter, Update Manager, High Availability, Distributed Resource Scheduler, vMotion, Microsoft Clustering Services. Earn customer satisfaction by timely resolving critical issues.
• Guide customers on the proper configuration of rack-mount/blade-class servers (Dell, IBM, HP), network switches (Cisco, HP; VLAN Trunking, NIC Teaming and Jumbo Frames), the storage layer (EMC, Netapp, QLogic, Dell; Fibre Channel, iSCSI, NAS, LUN presentation, CHAP authentication, Zoning, Multipathing, Load Balancing, Failover), and VirtualCenter Databases (MSSQL and Oracle).
• Write and revise Knowledge Base articles to assist other Technical Support Engineers in efficiently resolving customer issues.

 

 

 

 

CounterStorm, Manhattan, New York (10/2005 – 11/2006, 05/2007), Senior Systems Administrator

• Provided Network (Cisco, HP; routers, switches, firewalls), Systems (Linux, Windows 2003, FreeBSD), Desktop and PBX (Nortel Norstar, 30 seats) support/training to development, quality assurance, sales and marketing departments.

• Architected and configured mixed Exchange 2003/Sendmail infrastructure, with shared calendars & contacts, wireless/Palm synchronization, Outlook Web Access on ISA. Four terabytes of Fibre Channel accessible storage made available with AC&NC arrays & QLogic HBAs.
• Deployed 25 rack mounted development/product build servers.
• Built a backup solution utilizing a 800GB HP LTO3 tape drive and Arkeia.
• Engineered OpenVPN to provide remote access to employees and contractors; Plone, a Content Management System unifying 200+ documents and procedures; a redundant DNS/Web hosting solution guaranteeing 99.99% uptime; Secure, building-wide wireless connectivity utilizing Cisco Aironet. Utilized Cisco Catalyst series 4500 & 6500 and HP ProCurve switches. Configured NFS, NIS, and Samba for inter-server authentication and file sharing.
• Authored IT documents: network diagrams using Visio, new employee account/service creation, Exchange administration tasks, and backup procedures. Forged vendor relationships and purchase all IT software and hardware. Acted as technical liaison between Marketing and outside vendors (ConstantContact) for various projects.
• Wrote bash shell scripts to automate processes including backups, temperature monitoring, and alert notification.
• Performed security analysis on internal and customer networks with utilities like snort, ethereal, tcpdump, and wireshark.

 

NetlinkIP, Brunswick, Georgia (01/1997 – 09/2005), Co-Founder and Systems Administrator

• Built infrastructure to run a successful operation serving 1200 business and residential clientele the following: Dialup, ISDN, DSL, E-Mail, Webhosting, Colocation at two facilities, and Point-to-Multipoint Wireless. Deployed services on a limited budget utilizing primarily white box hardware and open source software. Utilized Cisco routers (1700, 2600, 3600 series) and switches (Catalyst 2900 series) maximize uptime and provide redundancy with BGP. Used Gentoo, FreeBSD, and Fedora for server operating systems.

• Acquired two radio towers and collocation facilities. Deployed Point-to-Multipoint Wireless services in Glynn County Georgia using a combination of Vivato, Wave Wireless, Tranzeo, Sputnik and Teletronics devices. Engineered ~20 radio links of up to 13 miles distance. Utilized spectrum analyzers to troubleshoot connections.
• Trained helpdesk staff, wrote documents detailing internal processes and troubleshooting procedures. Utilized Asterisk and Cisco 7900 series VOIP phones for interoffice communication. Deployed account management services to billing & helpdesk staff with Webmin. Provided website utilization analysis with Webalizer & Awstats.
• Provided networking and server consulting services to approximately 30 small business clients with a maximum of 50 workstations.
• Utilized LAMP (Linux, Apache, MySql, PHP) to host 200+ domains. Deployed email services using an evolution of Sendmail, Qmail, and finally Postfix/Dovecot/SpamAssassin to service 1200+ users. Provided E-Commerce services with OSCommerce, DNS with Bind & djbdns, ticket management with Request Tracker, authentication with gnuradius, FTP with ProFTPD, and content management with Plone, Drupal, and Wordpress.
• On call 24/7 responsibility with an attitude of “The Buck Stops Here.”